Account Help
Support with login, profile information and learner account access.
- Login and password issues
- Profile updates
- Email and account access
Hitimu Support Centre
Help when you need it.
Find answers about your learner account, course access, quizzes, payments, certificates and other Hitimu services.
What can we help you with?
Choose a support area below or search the common questions.
Support areas
Choose what you need help with
Start with the area that best matches your issue.
Learning Support
Help with course access, lessons, quizzes, progress and completion.
- Course enrolment
- Lesson access
- Quiz and completion issues
Payments
Support for paid courses, checkout and payment confirmation.
- Course purchases
- Payment status
- Receipts and billing
Certificates
Get help with certificate availability, access and verification.
- Certificate eligibility
- Accessing certificates
- Verification references
Common questions
Quick answers
Why can’t I access a course I enrolled in?
Confirm that you are logged in with the same learner account used
during enrolment or purchase. If the course still does not appear,
contact Hitimu Support with the course name and your learner email.
When do I receive a certificate?
Certificates are available only for certificate-enabled courses
after all required learning activities and assessments have been completed.
What should I do if my payment is successful but the course is locked?
First refresh your learner dashboard. If access is still missing,
contact Support and include the course name and payment reference.
Can I continue a course later?
Yes. Hitimu courses are self-paced unless a course states otherwise.
Your learner progress is saved to your account.
Still need assistance?
Contact Support
Send a support request.
Tell us what happened and provide enough detail for the Hitimu team to understand and resolve the issue.